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Exact Synergy Enterprise   
 

Editing service configuration items

Menu paths

  • Service management à Entry à Configurations à Configurations (New)
  • Service management à Reports à Configurations à Search  

Introduction

Service configurations represent the individual and unique objects that can be serviced. These objects can be individual products or combinations of products that can be serviced. Service configurations can even include related parts on multiple levels within the configuration. This makes it possible to identify a simple piece of equipment up till a complex group of machines with multiple serviceable parts within these machines.

The configuration consists of one of more serviceable items and there parts. Click the hyperlink of the item to open the edit page. Here, you have an overview of this configuration item with children belonging to the item, and you can edit or add a part.

What version are you using?

The information in this document is based on product update 247.

How do I edit a service configuration item?

  1. On the Service: Search - Configurations page, define the relevant criteria.
  2. Click Show.
  3. Click the hyperlinked configuration item required under the Configuration column.
  4. On the selected configuration item page, click Edit.
  5. Make the changes required.
  6. Click Save

How do I add a part to the service configuration item?

  1. On the Service: Search - Configurations page, define the relevant criteria.
  2. Click Show.
  3. Click the hyperlinked configuration item required under the Configuration column.
  4. On the selected configuration item page, click Add in the Service configuration items section. This displays a new page where parts can be added to the configuration item.

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Related documents

     
 Main Category: Support Product Know How  Document Type: Support - On-line help
 Category: On-line help files  Security  level: All - 0
 Sub category: Details  Document ID: 23.039.427
 Assortment:  Date: 21-12-2011
 Release: 247  Attachment:
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